Service streamlines the way your company handles all customer inquiries.
Show them that they matter, and that you care. Strong functionality in SuperOffice Service helps you to keep track of all inquiries, and solve your customers' problems no matter if they come by email, phone, chat, web forms or social media.Get a custom demo
Service streamlines the way your company handles all customer inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, customer, ticket owner, status, period, or category, will get you the information you are looking for.
Customer experience is showing to be on top of most surveys in terms on where businesses plan to focus their CRM spending. Customer Service and helpdesk software are leading the investment plans.
"72% of customers will share a positive experience with 6 or more people" - Esteban Kolsky
"62% of companies view customer experience delivered by their contact centres as a competitive differentiator" - Deloitte
"89% of customers get frustrated because they need to repeat their issues to multiple representatives" - Gartner
Fast response times lead to higher customer success and satisfaction rates. With SuperOffice Chat, you can engage with several customers at once and answer questions immediately to keep your customers happy. This means less tickets for you, and no more waiting times for them. It's a win-win!
Having one common process and tool for your customer service with built in escalation and assignment routines in combination with strong tools for follow-up will increase your efficiency and make your customers more satisfied with your business.