Service streamlines the way your company handles all customer inquiries.
Service streamlines the way your company handles all customer inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, customer, ticket owner, status, period, or category, will get you the information you are looking for.
Customer experience is showing to be on top of most surveys in terms on where businesses plan to focus their CRM spending. Customer Service and helpdesk software are leading the investment plans.
"72% of customers will share a positive experience with 6 or more people" - Esteban Kolsky
"62% of companies view customer experience delivered by their contact centres as a competitive differentiator" - Deloitte
"89% of customers get frustrated because they need to repeat their issues to multiple representatives" - Gartner
Having one common process and tool for your customer service with built in escalation and assignment routines in combination with strong tools for follow-up will increase your efficiency and make your customers more satisfied with your business.